Agency2018-07-31T11:23:36+00:00

Our Mission

Natick VNA, a not-for-profit agency, is committed to excellence in providing caring and compassionate multi-disciplinary health care services to patients in their homes. Through the generosity of our donors and communities, we endeavor to provide services regardless of a person’s ability to pay.

Our Vision

The Natick VNA is the premier provider of home health care services in MetroWest. We are focused on delivering the highest quality, most responsive, personalized care to all of our patients using innovative best practice interventions. Our highly qualified staff achieve exceptional outcomes and patient satisfaction, receiving the highly coveted Double 5-Star designation by Medicare.

Our Values

Respect

Respect

Recognize the diversity of all constituents; honor the needs and concerns of our patients and staff.

Integrity

Integrity

Honest and ethical representations with all constituents and respect for privacy and confidentiality.

Education

Education

Provide the community with pertinent health information and staff with career development opportunities.

Stewardship

Stewardship

Strengthen our financial position through prudent fiscal management; use creative means to secure philanthropy.

Communities Served

The Natick Visiting Nurse Association provides high-quality, cost-effective services to all residents of our service area, regardless of gender, age, race, ethnic origin, religion, sexual orientation or disability.

Ashland
Auburndale
Dover
Framingham
Holliston
Hopkinton
Hudson
Marlborough
Medfield
Medway
Millis
Natick
Needham
Newton
Northboro
Sherborn
Southborough
Sudbury
Wayland
Wellesley
Westborough
Weston

Our History

1899

Natick Visiting Nurse Association (Natick VNA) was established in 1899, six years after the first VNA was founded in New York City.

Mr. William Coolidge of Natick, Miss Nellie Wilson, and Mrs. James D. Macewen, solicited funds to establish the Natick VNA, whose original purpose was “to provide the services of a trained nurse for all sick people otherwise unable to procure them, and to promote the welfare of the family by instructions in the simple rules of health and sanitation.”

Mr. Macewen furnished a horse, carriage, sleigh and coachman for two years to carry the agency’s first nurse, Miss Nellie Daniels, to patients when the weather was inclement or the distance was too far for her to walk.

1914

Natick VNA was incorporated by the Commissioner of Corporations under the Commonwealth of Massachusetts “to give to the sick, and especially those of limited means, the service of a trained nurse and to give instructions in home nursing and wholesome living.”

1922

Natick VNA’s services expanded to include a dental clinic until the Town of Natick took over that service in 1954.

1926

Volunteers completed a house-to-house canvas in Natick, which raised $1,817 in donations. This represented half of the agency’s annual budget for that year.

1948

Natick VNA moved into its first official office – leased spaced in a physician’s former residence, near the center of Natick.

1952

vna_oldhouse

Mr. Charles G. Bancroft of Framingham donated a family home at 33 West Central Street in Natick, as a gift to the Natick VNA. This historic property was also the residence of Henry Wilson, the 22nd Vice President of the United States. Natick VNA occupied this building, as its official headquarters, until 1991.

1966

Natick VNA became certified to provide care to Medicare and Medicaid beneficiaries – at the very onset of this benefit for medicare-Medicaid patients.

1984

Natick VNA automated its financial and billing systems; one of the first home health care organizations in Massachusetts to do so.

1991

Natick VNA moved into its current 209 West Central Street, Natick, headquarters. The agency had grown in size and scope of practice – serving more communities surrounding Natick and Framingham.

1994

Natick VNA became the first home care provider in Massachusetts to use laptop computers to document patient health data.

1995 - 2000

Natick VNA participated in the Medicare Prospective Payment Demonstration Project, which led to the nationally adopted prospective payment system for home health care under the Medicare program.

1998 - 2001

Natick VNA earned Commendation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

2000

Natick VNA provided more than $500,000 in unsubsidized care and medical equipment to patients without sufficient healthcare insurance coverage.

2001

Natick VNA achieved accreditation from the Community Health Accreditation Program (CHAP) and received the Pinnacle Award for Patient Satisfaction, given by the VNAs of New England to agencies receiving the highest scores in patient satisfaction each year.

2002

Natick VNA became the first home care agency in the country to help develop and implement a totally web-based clinical documentation and billing system and again received the Pinnacle Award for Patient Satisfaction.

2004

Natick VNA established the MetroWest Meds Prescription Drug Assistance Program, assisting uninsured individuals to receive medications.

Natick VNA also received Commendation from Community Health Accreditation Program (CHAP) for its work on the web-based clinical documentation and billing system.

2005

Natick VNA established its Telehealth Program, utilizing home-based, remote monitoring of patients’ vital signs. This program aims to assist patients who are living chronic illnesses: identifying problems and initiating timely treatment, helping to avoid unnecessary hospitalization

2008

Natick VNA achieved patient satisfaction results that place it in the top 25% of home health care providers nationwide; awarded the National Best Practice Improvement Study Award and Patient Satisfaction Award of Distinction by Fazzi Associates. This award is presented to home health care organizations that are named as national best practice organizations by demonstrating superior performance in patient satisfaction.

2010

Natick VNA created its palliative care program, “Comfort Care”, with a goal of helping patients deal with pain and other troubling side effects of advanced illness management. This program provides specialized care from a team of Natick VNA clinicians, including a Medical Director, who work collaboratively.

2012

Natick VNA was named as a Top Agency of the 2012 HomeCare Elite™, a compilation of the top-performing home health agencies in the United States.

2013

Natick VNA was named as Top 500 of the 2013 HomeCare Elite™ nationwide.

2014

Natick VNA went live with cutting-edge clinical documentation application for the iPad and was once again named as a Top Agency of the 2014 HomeCare Elite™ nationwide.

2015

Natick VNA received a 5-star rating in Medicare’s Home Health Compare quality scoring system, placing it in the top three percent (3%) of Medicare-certified home health agencies nationwide.

2016

Natick VNA was named as Top 500 of the 2016 HomeCare Elite™ nationwide.