Natick VNA, a not-for-profit agency, is committed to excellence in providing caring and compassionate multi-disciplinary health care services to patients in their homes. Through the generosity of our donors and communities, we endeavor to provide services regardless of a person’s ability to pay.
The Natick VNA is the premier provider of home health care services in MetroWest. We are focused on delivering the highest quality, most responsive, personalized care to all of our patients using innovative best practice interventions. Our highly qualified staff achieve exceptional outcomes and patient satisfaction, receiving the highly coveted Double 5-Star designation by Medicare.
Recognize the diversity of all constituents; honor the needs and concerns of our patients and staff.
Honest and ethical representations with all constituents and respect for privacy and confidentiality.
Provide the community with pertinent health information and staff with career development opportunities.
Strengthen our financial position through prudent fiscal management; use creative means to secure philanthropy.
The Natick Visiting Nurse Association provides high-quality, cost-effective services to all residents of our service area, regardless of gender, age, race, ethnic origin, religion, sexual orientation or disability.
Natick Visiting Nurse Association (Natick VNA) was established in 1899, six years after the first VNA was founded in New York City.
Mr. William Coolidge of Natick, Miss Nellie Wilson, and Mrs. James D. Macewen, solicited funds to establish the Natick VNA, whose original purpose was “to provide the services of a trained nurse for all sick people otherwise unable to procure them, and to promote the welfare of the family by instructions in the simple rules of health and sanitation.”
Mr. Macewen furnished a horse, carriage, sleigh and coachman for two years to carry the agency’s first nurse, Miss Nellie Daniels, to patients when the weather was inclement or the distance was too far for her to walk.
Natick VNA was incorporated by the Commissioner of Corporations under the Commonwealth of Massachusetts “to give to the sick, and especially those of limited means, the service of a trained nurse and to give instructions in home nursing and wholesome living.”
Natick VNA’s services expanded to include a dental clinic until the Town of Natick took over that service in 1954.
Volunteers completed a house-to-house canvas in Natick, which raised $1,817 in donations. This represented half of the agency’s annual budget for that year.
Natick VNA moved into its first official office – leased spaced in a physician’s former residence, near the center of Natick.
Mr. Charles G. Bancroft of Framingham donated a family home at 33 West Central Street in Natick, as a gift to the Natick VNA. This historic property was also the residence of Henry Wilson, the 22nd Vice President of the United States. Natick VNA occupied this building, as its official headquarters, until 1991.
Natick VNA became certified to provide care to Medicare and Medicaid beneficiaries – at the very onset of this benefit for medicare-Medicaid patients.
Natick VNA automated its financial and billing systems; one of the first home health care organizations in Massachusetts to do so.
Natick VNA moved into its current 209 West Central Street, Natick, headquarters. The agency had grown in size and scope of practice – serving more communities surrounding Natick and Framingham.
Natick VNA became the first home care provider in Massachusetts to use laptop computers to document patient health data.
1995 - 2000
Natick VNA participated in the Medicare Prospective Payment Demonstration Project, which led to the nationally adopted prospective payment system for home health care under the Medicare program.
1998 - 2001
Natick VNA earned Commendation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
Natick VNA provided more than $500,000 in unsubsidized care and medical equipment to patients without sufficient healthcare insurance coverage.
Natick VNA achieved accreditation from the Community Health Accreditation Program (CHAP) and received the Pinnacle Award for Patient Satisfaction, given by the VNAs of New England to agencies receiving the highest scores in patient satisfaction each year.
Natick VNA became the first home care agency in the country to help develop and implement a totally web-based clinical documentation and billing system and again received the Pinnacle Award for Patient Satisfaction.
Natick VNA established the MetroWest Meds Prescription Drug Assistance Program, assisting uninsured individuals to receive medications.
Natick VNA also received Commendation from Community Health Accreditation Program (CHAP) for its work on the web-based clinical documentation and billing system.
Natick VNA established its Telehealth Program, utilizing home-based, remote monitoring of patients’ vital signs. This program aims to assist patients who are living chronic illnesses: identifying problems and initiating timely treatment, helping to avoid unnecessary hospitalization
Natick VNA achieved patient satisfaction results that place it in the top 25% of home health care providers nationwide; awarded the National Best Practice Improvement Study Award and Patient Satisfaction Award of Distinction by Fazzi Associates. This award is presented to home health care organizations that are named as national best practice organizations by demonstrating superior performance in patient satisfaction.
Natick VNA created its palliative care program, “Comfort Care”, with a goal of helping patients deal with pain and other troubling side effects of advanced illness management. This program provides specialized care from a team of Natick VNA clinicians, including a Medical Director, who work collaboratively.
Natick VNA was named as a Top Agency of the 2012 HomeCare Elite™, a compilation of the top-performing home health agencies in the United States.
Natick VNA was named as Top 500 of the 2013 HomeCare Elite™ nationwide.
Natick VNA went live with cutting-edge clinical documentation application for the iPad and was once again named as a Top Agency of the 2014 HomeCare Elite™ nationwide.
Natick VNA received a 5-star rating in Medicare’s Home Health Compare quality scoring system, placing it in the top three percent (3%) of Medicare-certified home health agencies nationwide.
Natick VNA was named as Top 500 of the 2016 HomeCare Elite™ nationwide.